Contact information


We are here when you need a clear answer

Denora.lt creates a shopping experience where beautiful furniture and quality home products matter just as much as clear, prompt and personal communication.

If you have questions about products, an order, delivery, returns or warranty, contact us. We will respond professionally and without unnecessary complexity.

Email

info@denora.lt

Online store

www.denora.lt

Seller details

Seller MB „Eta Baldai“
Company registration number 306290588
VAT number LT100016503219
Registered office address Amatininkų g. 12, LT-86132 Kelmė, Lithuania
Email info@denora.lt
Business hours 10:00 - 17:00

What can you contact us about?

Products and advice If you need help choosing a bed, mattress, piece of furniture or another home product.
Order information If you want to check the status of an order, payment, documents or other information related to your purchase.
Delivery If you have questions about delivery times, delivery methods, carrying in a heavy item or arranging the delivery.
Returns and warranty If you want to return or exchange a product, submit a warranty claim or ask about product quality.

How can you get a faster answer?

To help us respond faster, please include as much specific information as possible in your message.

  • the order number, if your question concerns an order;
  • the product name or a link to the product;
  • a brief description of the situation;
  • photos or a video, if the question concerns damage, a defect or warranty;
  • your phone number, if you would like us to call you.

Customer service

We respond to customer enquiries as quickly as possible. More complex cases may take longer when we need to check order details, delivery information, the condition of a product or information from the manufacturer.

If you contact us about product quality, a return or a warranty case, we will respond in accordance with the procedure set out in the Denora.lt return, exchange and warranty terms.

Official communication

All official communication concerning orders, returns, warranty, claims or other legal matters takes place through the following contact details:

By emailinfo@denora.lt 

Complaints and consumer rights

If you are a consumer and disagree with our response to a written complaint, you have the right to contact the Lithuanian State Consumer Rights Protection Authority.

State Consumer Rights Protection Authority of Lithuania
Vilniaus g. 25, 01402 Vilnius, Lithuania
Email: tarnyba@vvtat.lt
Tel.: +370 5 262 6751
Website: www.vvtat.lt

You may also submit a request through the European online dispute resolution platform: https://ec.europa.eu/odr.

Contact Denora.lt

Email: info@denora.lt